Vadra Return Policy
Effective Date: 8/9/2024
At Vadra, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process.
1. Eligibility for Returns
- Items must be returned within 30 days of the original purchase date.
- Products must be unused, unopened, and in their original packaging to be eligible for a return.
- Any items that have been used, opened, or are not in their original condition will not be eligible for a return.
- Clearance or sale items are final and cannot be returned or exchanged.
2. Non-Returnable Items
- For hygiene and safety reasons, certain items cannot be returned. These include, but are not limited to:
- Used hookah bowls, hoses, and other accessories.
- Opened packs of shisha or charcoal.
- Electronic components, such as heat management devices, that have been used.
3. Return Process
- To initiate a return, please contact our customer service team at info@shopvadra.com with your order number and reason for the return.
- Upon approval, you will receive instructions on how to return your item(s) along with a return authorization number.
- You are responsible for the shipping costs associated with returning the item(s) unless the return is due to a mistake on our part or a defective product.
4. Refunds
- Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
- Shipping costs are non-refundable.
5. Exchanges
- If you need to exchange an item, please follow the return process and specify that you would like an exchange. Exchanges are subject to product availability.
6. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at info@shopvadra.com with your order number and photos of the damage or defect. We will arrange for a replacement or a refund, including any shipping costs.